Custom Branded Products can't refund after start production
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The book cover of this album is made of synthetic PU Leather, giving it a sleek and luxurious look. It includes 16 sheets of black paper, 16 sheets of kraft paper, and 20 sheets of high quality writing paper, providing ample space to collect and display precious photos, cards, tickets, stickers, and more. The album also comes with an envelope, ruler, and holder bag, making it a versatile platform to showcase artworks, drawings, writings, and other pieces.
Artwork ApprovalWe provide free virtual proof for your confirmation before production. You must approve the design draft in writing (email/WhatsApp). Your approval confirms all logo, color, text, size details are correct.
Before Production LaunchIf you cancel the order prior to us sending goods into production, we reserve the right to charge artwork setup fees, graphic design fees and any non-reversible supplier pre-order costs.
After Production StartsOnce printing, engraving or manufacturing has commenced, orders cannot be canceled, returned or refunded, as products are customized with your exclusive logo and cannot be resold to other buyers.
What we DO compensateWe take responsibility only for:
Printing errors made by our side (wrong logo, wrong color, wrong layout against approved proof)
Damaged/defective items due to production & shippingClaims must be submitted with photos within 7 calendar days upon receipt.
Not eligible for refund/remake
Mistakes on logo/text information provided by buyer
Change of mind after artwork approval
Incorrect quantity, style selected by customer
Dissatisfaction with color difference within normal industry printing tolerance
