After-Sales Support
Transparent, fair, and efficient. We stand behind our work and ensure your complete satisfaction.
We Take Responsibility
If it's our fault, we make it right.
Printing Errors
We compensate for printing errors made by our side, including wrong logo, color, or layout compared to the approved proof.
Damaged or Defective Items
We compensate for damaged or defective items caused by production or shipping errors on our end.
How to Claim
Follow these simple steps to submit your claim.
1
Submit Within 7 Days
Claims must be submitted with photos within 7 calendar days upon receipt.
2
Submit via System Order
Submit your return/exchange request directly on the order in our system. We will process it immediately.
Not Eligible for Refund/Remake
- Mistakes on logo, text, or artwork provided by the buyer.
- Change of mind after artwork approval.
- Dissatisfaction with color difference within normal industry printing tolerance.